Terms of service

Hello!

We are glad that your shopping has brought you to us.
To comply with all formalities, we begin by providing our full registration details as the store operator and seller:
Saturaise Sp. z o.o.
Ogrodowa 9a/4, 47-330 Żyrowa, Poland
NIP: 1990134785

Below you will find the terms and conditions, which contain all the information on how to place an order leading to the conclusion of a contract, the details of performance of the concluded contract, the forms of delivery and payment available in the store, and the procedure for withdrawal from the contract and the complaints procedure.

If you have any comments, questions or concerns, we remain at your disposal at: saturaisekontakt@gmail.com

Happy shopping!
The Saturaise online store team

§ 1. Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

Buyer – a natural person, a legal person or an organisational unit without legal personality that makes a payment in exchange for the goods/product purchased;

Consumer – a natural person who concludes with the Seller a sales contract not directly related to their business or professional activity;

The provisions concerning the Consumer also apply to a natural person who concludes with the Seller a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business.

Terms and Conditions – this document, which governs the process of concluding a contract, its performance, the forms of delivery and payment, as well as the procedure for withdrawal from the contract and the complaints procedure;

Store – the online store operating at https://saturaise.com/;

Website or Store website - the Store's website, available at: https://saturaise.com/;

Seller -
Saturaise Sp. z o.o.
Ogrodowa 9a/4, 47-330 Żyrowa, Poland
NIP: 1990134785;

Special orders - orders covering the goods specified in § 7 of these Terms and Conditions;

Footwear showing no signs of use – footwear on which no signs of use are visible, other than those resulting from ordinary, normal trying on in a manner not exceeding what is necessary to establish the nature, characteristics and functioning of the product;

Act on Consumer Rights - the Act on Consumer Rights, Dz.U. z 2014 r. poz. 827 t.j. Dz.U. z 2020 r. poz.287.

§ 2. Preliminary provisions

2.1. The Terms and Conditions set out the rules and conditions for using the Store, as well as the rights and obligations of the Seller and the Buyers.

2.2. The Store sells original products of global brands showing no signs of use, and this is guaranteed by the fact that every product sold is provided with a Saturaise certificate of authenticity.

2.3. Through the Store, the Buyer may purchase the products displayed on its pages and may also place an order referred to in § 7. The Seller conducts retail sales while also providing services to Buyers by electronic means.

2.4. The subject of the performance and its main characteristics (such as the brand, colour or size of the footwear) are presented to the buyer on the Store website, except for special orders, the subject of which may be specified in more detail in the content of the special orders placed by the Buyer by e-mail.

2.5. Using the Store, including in particular making a purchase in the Store, does not require meeting any special technical requirements with regard to the Buyer's computer or other device. The following are sufficient:
a) Internet access,
b) a standard operating system,
c) a standard web browser,
d) an active e-mail address.

2.6. The Buyer may not make purchases in the Store anonymously or under a pseudonym.

2.7. When using the Store, it is prohibited to provide unlawful content, in particular by sending such content via the forms available in the Store.

2.8. All product prices given on the Store's pages are gross amounts.

§ 3. Services provided by electronic means

3.1. Through the Store, the Seller provides services to the Buyer by electronic means.

3.2. The basic service provided by the Seller to the Buyer by electronic means is enabling the Buyer to place an order through the Store, leading to the conclusion of a sales contract with the Seller. An order can be placed without having an account in the Store.

3.3. If the Buyer decides to create an account in the Store, the Seller provides the Buyer with a service by electronic means consisting in setting up and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed by the Buyer. The Buyer logs in to the Account using their e-mail address and a password they have set.

3.4. An account in the Store is created by ticking the relevant checkbox during the ordering process or by completing the separate account registration form available on the Store website. The Buyer may delete the account at any time from the account management panel or by sending an appropriate request to the Seller. However, deleting the account will not delete the information about orders placed using the account, which the Seller will store until the limitation period for claims arising from the contract concluded through the Store expires, or for the entire time the Store operates, unless the Buyer objects to the storage of this information earlier and the Seller has no overriding interest in storing it.

3.5. If the Buyer decides to subscribe to the newsletter, the Seller also provides the Buyer with a service by electronic means consisting in sending the Buyer e-mails containing information about the Seller's new arrivals, products or promotions. Subscription to the newsletter takes place by completing and submitting the newsletter subscription form or by ticking the relevant checkbox during the ordering process. The Buyer may unsubscribe from the service at any time by clicking the unsubscribe button visible in every newsletter message or by sending an appropriate request to the Seller.

3.6. Services by electronic means are provided to the Buyer free of charge. Sales contracts concluded through the Store, however, are subject to payment.

3.7. In order to ensure the security of the Buyer and of data transmission in connection with the use of the Store, the Seller takes technical and organisational measures appropriate to the level of security risk of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorised persons.

3.8. The Seller takes steps to ensure that the Store functions fully correctly. The Buyer should inform the Seller of any irregularities or interruptions in the functioning of the Store.

3.9. The Buyer may submit any complaints and comments related to the functioning of the Store by e-mail to saturaisekontakt@gmail.com. In the complaint, the Buyer should specify the type of irregularity related to the functioning of the Store and the date on which it occurred. The Seller will consider all complaints concerning the functioning of the Store within 30 days of their receipt and will inform the Customer of the outcome via the e-mail address of the person submitting the complaint.

§ 4. Placing an order

4.1. The Buyer may place an order as a registered customer or as a guest.

4.2. A registered customer is a Buyer who has an account in the Store. The Buyer may create an account by ticking the relevant checkbox during the ordering process or by completing the separate account registration form available on the Store website.

4.3. If the Buyer has an account in the Store, they should log in to it before placing an order. It is also possible to log in while placing an order by clicking the link provided in the displayed message.

4.4. An order is placed by completing the order form after first adding the products the Buyer is interested in to the cart. The form requires the data necessary to fulfil the order. At the order placement stage, the delivery method for the ordered products and the payment method for the order are also selected. Placing an order requires acceptance of the Terms and Conditions, which the Buyer is obliged to read beforehand. If the Buyer has any doubts about the Terms and Conditions, they may contact the Seller at saturaisekontakt@gmail.com

4.5. The ordering process ends with clicking the button that finalises the order. This action constitutes the Buyer's declaration of intent leading to the conclusion of a sales contract with the Seller.

4.6. If the Buyer chose online payment when placing the order, after clicking the button that finalises the order, they will be redirected to a payment gateway operated by an external operator in order to pay for the order. If the Buyer chose payment by bank transfer, after clicking the button that finalises the order, they will be redirected to a Store page with the order confirmation and payment instructions. Payment for the order should be made within 24 hours of the conclusion of the contract. Otherwise, the contract will not be concluded.

4.7. In the order form, the Buyer is obliged to provide true personal data. The Buyer is liable for providing false personal data. The Seller reserves the right to suspend the fulfilment of an order if the Buyer has provided false data or if the data raise the Seller's reasonable doubts as to their correctness. In such a case, the Buyer will be informed of the Seller's doubts by telephone or by e-mail. In such a situation, the Buyer has the right to clarify, within 7 days, all circumstances related to the verification of the truthfulness of the data provided. If there are no data enabling the Seller to contact the Buyer, the Seller will provide all explanations once the Buyer makes contact.

4.8. The Buyer declares that all data provided by them in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although it is entitled to do so in accordance with point 7 of this section.

§ 5. Delivery and payment

5.1. The available delivery methods for the order are described on the Store website and presented to the Buyer at the order placement stage. The cost of delivery of the order is borne by the Buyer, unless the Seller indicates otherwise on the Store website. The Seller has the right to decide to split the order into several separate shipments without the Buyer incurring additional costs.

5.2. The available payment methods for the order are described on the Store website and presented to the Buyer at the order placement stage.

5.3. Electronic payments are handled by external payment operators (including operators handling BLIK payments, bank transfers, card payments, PayPal and Apple Pay).

5.4. The following forms of payment are available in the Store: BLIK, traditional bank transfer, transfer to a phone number, payment card, PayPal, cash on delivery, Apple Pay.

5.5. If the Buyer has requested an invoice, it will be delivered electronically to the e-mail address provided in the order form.

5.6. Payment is made at the moment it is credited to the Seller's bank account.

5.7. The moment of a refund is the moment the Seller's bank account is debited.

5.8. If payment was made electronically, all refunds are made to the bank accounts assigned to the electronic forms of payment.

§ 6. Order fulfilment

6.1. Order fulfilment consists of assembling the ordered products, packing them for delivery and dispatching the shipment to the address indicated by the Buyer in accordance with the selected form of delivery.

6.2. An order is deemed fulfilled at the moment the shipment is dispatched to the Buyer (handed over to the carrier). This moment is also the moment of handing over the item that is the subject of the sales contract.

6.3. The order fulfilment time is indicated for each specific product. Ordered products available in stock are generally delivered within 3 to 5 days, unless the Seller has clearly indicated a longer period in the product description, as described and as is the case for made-to-order products referred to in § 7 of these Terms and Conditions. In such a situation, by placing an order, the Buyer agrees to the longer order fulfilment period resulting from the product description, which generally takes 7 to 14 days but may be extended to 30 days, provided that the Seller is able to fulfil the order at all.

6.4. If the Buyer has ordered products with different fulfilment times indicated, the period for fulfilling the entire order that is binding on the Seller is the longest of all the delivery periods of the products included in the order, although the Seller may propose splitting the order into several independent shipments in order to speed up the fulfilment of individual parts of the order.

§ 7. Special orders

7.1. Through the Store, the Buyer may also place special orders.

7.2. Special orders include:
a) a pair of footwear sourced by the Seller at the Buyer's special request, not part of the Store's regular range, provided that the Seller is able to fulfil the order;
b) a pair of footwear from the Store's regular range whose price exceeds 5 thousand złoty;
c) a pair of footwear from the Store's regular range, clearly marked as a special order (marked on the Store website with the note “on order”), which can be purchased on the Buyer's special order;

7.3. In the case of a special order, the price of the goods is agreed individually with the Buyer. However, it is reserved that the previously agreed price may change due to circumstances beyond the Seller's control. In such a situation, an updated price is set after agreement with the Buyer or, if the Buyer does not agree to the price change, the Seller has the right to withdraw from fulfilling the order.

7.4. In the case of special orders, the Buyer's right to withdraw from the contract, referred to in Chapter 4 of the Act on Consumer Rights and in § 8 of these Terms and Conditions, is excluded, because the subject of the sales contract is an item serving to satisfy the Consumer's individualised needs (Art. 38(3) of the Act on the Protection of Consumer Rights).

7.5. Notwithstanding the lack of a right of withdrawal, where the withdrawal would relate to ordering the wrong size of a pair of footwear, the Seller may, at the buyer's request and if this is actually possible, exchange the pair of footwear for one in the size requested by the Consumer. Notwithstanding the above, after prior agreement with the Seller, the Consumer may submit a request to the Seller to be given, in exchange, another pair or pairs of footwear priced at a value corresponding to the value of the special order previously placed. The Seller is not obliged to grant the request, without any consequences for its rights and obligations, and any fulfilment of the request is treated as an action within the same special order.

§ 8. Withdrawal from the contract by the Consumer

8.1. Subject to point 12 of this section, the Consumer, in accordance with the provisions of the Act on the Protection of Consumer Rights, has the right to withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party other than the carrier and indicated by the consumer, takes possession of the purchased items. In the case of orders delivered in two or more parcels, the 14-day period begins when the last of the ordered items is taken into possession.

8.2. The Consumer may withdraw from the contract by submitting a statement of withdrawal from the contract to the Seller.

8.3. The Consumer may use the model withdrawal form available on the Store website.

8.4. The withdrawal deadline is met if the Consumer exercises their right before the expiry of the 14 days indicated above, at the latest on the 14th day.

8.5. After receiving the statement referred to in point 3 of this section, the Seller is obliged to promptly send the Consumer a confirmation of receipt of the statement to the e-mail address provided and, upon express request, in writing by post to the address provided.

8.6. If the right of withdrawal is effectively exercised, the contract is deemed not to have been concluded, which means that the parties must return to each other what they have received.

8.7. The Consumer is obliged to return the product to the Seller, or hand it over to a person authorised by the Seller to collect it, without delay, but no later than 14 days from the day on which they withdrew from the contract, unless the Seller has offered to collect the item itself. To meet the deadline, it is sufficient to send the product back before it expires.

8.8. The Consumer bears the direct costs of returning the item.

8.9. In the event of withdrawal from the contract, the Seller shall refund to the Consumer all payments received from the Consumer, including the cost of delivering the products at the cheapest delivery option available in the Store (if this cost was covered by the Consumer), without delay and in any event no later than 14 days from the day on which the Seller was informed of the exercise of the right of withdrawal. The refund will be made using the same means of payment as the Consumer used in the original transaction, unless the Consumer has expressly agreed to a different solution. The Consumer does not incur any fees in connection with the refund.

8.10. If the Seller has not offered to collect the item from the Consumer itself, it may withhold the refund of payments received from the Consumer until it has received the item back or the Consumer has supplied proof of having sent it back, whichever occurs first.

8.11. Returned products must not show any signs of use, and the Consumer is liable for any diminished value of the product resulting from using the product beyond what is necessary to establish its nature, characteristics and functioning.

8.12. The Consumer does not have the right to withdraw from a distance contract in the case of a Sales Contract:
8.12.1. where the subject of the performance is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualised needs;
8.12.2. where the subject of the performance is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
8.12.3. where the subject of the performance consists of items which, after delivery, by their nature, become inseparably combined with other items;
8.12.4. where the subject of the performance is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the performance began that they would lose the right of withdrawal once the Seller had performed the service;
8.12.5. The right to withdraw from the Sales Contract is available to both the Seller and the Customer if the other party fails to perform its obligation within a strictly specified period;
8.12.6. where the subject of the performance consists of products showing clear signs of use beyond normal trying on.

§ 9. Liability for defects

9.1. The Seller is obliged to deliver to the Buyer a product free from defects.

9.2. The Seller is liable to the Buyer if the product sold has a physical or legal defect (statutory warranty for defects of the item sold).

9.3. The sale to the Buyer of a product that is not factory new, but was sold without visible signs of use and with a Saturaise certificate of authenticity, is not considered a legal defect.

9.4. The Seller is liable under the statutory warranty if the physical defect is discovered before the expiry of 2 years from the day the item was handed over to the Buyer.

9.5. In addition, the physical defect or its cause must already have existed at the time the item was handed over to the Buyer. If the buyer is a Consumer and the physical defect is discovered before the expiry of 1 year from the moment the item was handed over, the Consumer benefits from the presumption that the physical defect or its cause existed at the time the item was handed over.

9.6. If the product sold has a defect, the Buyer has the right to:
a) demand replacement of the product with one free from defects,
b) demand removal of the defect,
c) submit a statement on price reduction,
d) submit a statement of withdrawal from the contract.

9.7. If the Buyer discovers a defect in the product, they should inform the Seller, at the same time specifying their claim related to the defect discovered or submitting a statement to that effect.

9.8. The Buyer may use the complaint form available on the Store website.

9.9. The Buyer may contact the Seller by traditional post as well as by e-mail.

9.10. The Seller will respond to the Buyer's product complaint within 14 days of the day the complaint is delivered to the Seller, using the same means of communication through which the complaint was submitted.

9.11. The details of the Seller's statutory warranty for defects are governed by the provisions of the Polish Civil Code (Art. 556-576 of the Civil Code).

§ 10. Personal data and cookies

10.1. The controller of the Buyer's personal data is the Seller.

10.2. The Buyer's personal data are processed for the following purposes and on the following legal bases:
a) conclusion and performance of the contract – Art. 6(1)(b) GDPR,
b) fulfilment of tax and accounting obligations – Art. 6(1)(c) GDPR,
c) defence, pursuit or establishment of claims related to the contract, which is a legitimate interest pursued

Here is the remaining part of the terms and conditions:

c) defence, pursuit or establishment of claims related to the contract, which is a legitimate interest pursued by the Seller – Art. 6(1)(f) GDPR,
d) identification of returning customers, which is a legitimate interest pursued by the Seller – Art. 6(1)(f) GDPR,
e) handling enquiries from Buyers that do not yet lead to the conclusion of a contract, which is a legitimate interest pursued by the Seller – Art. 6(1)(f) GDPR,
f) sending the newsletter, after prior consent has been given – Art. 6(1)(a) GDPR.

10.3. The recipients of the Buyer's personal data are: courier companies, tax offices, an accounting office, a law firm, a hosting provider, an invoicing system provider, a CRM system provider and a mailing system provider.

10.4. The Buyer's personal data are stored in the Seller's database for the entire period of conducting business activity in order to be able to identify returning customers, to which the Buyer may, however, object by requesting the deletion of their data from the Seller's database. If such an objection is raised before the expiry of the limitation period for claims under the concluded contract, the Seller will have an overriding interest in storing the Buyer's data until the limitation period for claims expires. Accounting records containing the Buyer's personal data are kept for the period required by law.

10.5. In connection with the processing of personal data, the Buyer has the right to request from the Seller access to their personal data, rectification, erasure and restriction of processing, the right to object to processing, the right to data portability and the right to lodge a complaint with the President of the Personal Data Protection Office.

10.6. Providing personal data is voluntary for the Buyer, but necessary to contact the Seller, create a user account, conclude a contract or subscribe to the newsletter.

10.7. The Store uses cookie technology.

10.8. Details concerning personal data and cookies are described in the privacy policy available on the Store website in the “Privacy policy” section.

§ 11. Intellectual property rights

11.1. The Seller hereby informs the Buyer that the content available on the Store's pages and elements of physical products (e.g. graphic designs) may constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the copyright to which is held by the Seller.

11.2. The Seller hereby informs the Buyer that further distribution by the Buyer of copyrighted content without the Seller's consent, except for use of the content within the scope of permitted personal use, constitutes an infringement of the Seller's copyright and may result in civil or criminal liability.

§ 12. Return or exchange procedure

12.1. To return or exchange a purchased product, please contact us by e-mail at: saturaisezwroty@gmail.com to report your case. Then complete and print the return form and place it in the parcel together with the product being returned.

12.2. The return form will be available on the Store website at: https://saturaise.com/pages/zwroty

12.3. Please send the parcel with the returned product to the following address:
SATURAISE ZWROTY
Ogrodowa 9a/4
47-330 Żyrowa
Poland
saturaisezwroty@gmail.com
+48 789141708

12.4. We accept returns only within 14 days of the product delivery date and only in undamaged condition. The cost of return shipping is borne by the Buyer. After the return has been successfully verified, the funds will be refunded within 14 business days. The refund will be made via the payment operator or to the bank account number provided in the return form. In the case of a product exchange, we will contact you to discuss any additional payment or refund of overpayment and will inform you of the expected fulfilment time of the new order.

§ 13. Out-of-court methods of handling complaints and pursuing claims

13.1. The Seller agrees to submit any disputes arising in connection with the sale of goods to mediation proceedings. The details will be determined by the parties to the dispute.

13.2. The Consumer may use out-of-court methods of handling complaints and pursuing claims. Among other things, the Consumer may:
a) apply to a permanent consumer arbitration court for the resolution of a dispute arising from the concluded sales contract,
b) apply to the provincial inspector of the Trade Inspection for the initiation of mediation proceedings to settle a dispute between the Buyer and the Seller amicably,
c) seek assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.

13.3. More detailed information on out-of-court methods of handling complaints and pursuing claims can be found by the Consumer on the website: http://polubowne.uokik.gov.pl.

13.4. The Consumer may also use the ODR platform, which is available at: http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and traders seeking an out-of-court settlement of a dispute concerning contractual obligations arising from an online sales contract or a service contract.

§ 14. Rules for the use of vouchers

14.1. Saturaise vouchers (“Gift Card”) have monetary values.

14.2. Vouchers have a specified validity period, usually 12 months from the time of receipt.

14.3. Vouchers are single-use.

14.4. Vouchers can be used in the saturaise.com online store.

14.5. Vouchers are valid for all products.

14.6. Vouchers are generated individually, assigned to a person or a promotion, and may not be traded.

14.7. A Voucher can only be used in full. If the value of the purchase is lower than the value of the Voucher, the entire value of the Voucher is deemed to have been used. If the value of the purchase is higher than the value of the Voucher, the value of the Voucher is deducted from the value of the purchase and the remaining amount must be paid.

14.8. Each Voucher bears a Voucher Code, which must be entered in the Cart in the “Discount code / voucher” field. The value of the Voucher will be automatically deducted from the order.

14.9. Voucher Codes cannot be combined with discount codes or other voucher codes. A maximum of one code can be used per order.

14.10. Vouchers cannot be exchanged for cash.

14.11. The online store staff may refuse to fulfil an order if there are doubts as to the origin or authenticity of the Voucher.

14.12. The online store staff may refuse to fulfil an order if the Voucher has been used in breach of the terms and conditions.

14.13. By using a Voucher in the ordering process, the user confirms that they have read the terms and conditions and accepted their provisions.

§ 15. Final provisions

15.1. The Seller reserves the right to introduce and withdraw offers and promotions and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including, in particular, the terms of contracts concluded before the change was made.

15.2. The Seller reserves the right to make changes to the Terms and Conditions without prejudice to the rights acquired by the Buyer under contracts concluded before the Terms and Conditions were amended. Buyers with a registered user account will be informed of any change to the Terms and Conditions by a message sent to the e-mail address assigned to the user account. If the Buyer does not accept the new Terms and Conditions, they may delete their user account free of charge.

15.3. All disputes related to contracts concluded through the Store will be resolved by the Polish common court having jurisdiction over the place where the Seller permanently conducts its business activity. This provision does not apply to Consumers, for whom the jurisdiction of the court is determined according to general rules.

15.4. These Terms and Conditions apply from 01.04.2025.