Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition in which you received it, unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase

To start a return, you can contact us at saturaiseumowy@gmail.com. Please note that returns must be sent to the following address: Ogrodowa 9a/4, 47-330 Żyrowa, Poland

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at saturaiseumowy@gmail.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include, for example, perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As stated above, your item must be in the same condition in which you received it, unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or rejected. If the refund is approved, it will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at saturaiseumowy@gmail.com.