Returns
§ 1. General Provisions
1.1. This Product Returns Policy sets out the rules for refunds related to purchases made by Customers in the Saturaise.com online store operated by
Saturaise SP ZOO
NIP: 1990134785
KRS: 0001192073
Żyrowa 47-330
Ogrodowa 9a/4
+48 451 108 247
saturaisekontakt@gmail.com
§ 2. Right to Withdraw from the Contract
2.1. A Customer who is a Consumer has the right to withdraw from a distance contract without giving a reason within 14 days of receiving the product.
2.2. To exercise the right of withdrawal, the Customer should inform the Store of their decision by submitting an unequivocal statement to the email address: saturaisezwroty@gmail.com
§ 3. Product Returns
3.1. W If the agreement is withdrawn from, the Customer must return the product to the Store without delay, but no later than 14 days from the date they received the order, to the following address:
SATURAISE RETURNS
Ogrodowa 9a/4
47-330 Żyrowa
Poland
saturaisezwroty@gmail.com
+48 789141708
3.2. The product must be returned in undamaged condition, with no signs of use beyond normal try-on.
3.3. The return form is available on the Store's website.
§ 4. Refunds
4.1. W If the agreement is withdrawn from, the Store will refund the Customer all payments received, including the cost of delivering the product (except for additional costs resulting from the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Store).
4.2. The refund will be issued immediately, and no later than within 14 days of receiving the returned product or proof that it has been sent back, whichever occurs first.
4.3. Refunds are issued as store credit, which can be used to purchase products on saturaise.com, or, at the customer's request, refunded using the same payment method used for the purchase.
§ 5. Product return costs
5.1. The Customer bears the direct costs of returning the product, including transport costs.
§ 6. Exclusions from the right to withdraw from a contract
6.1. The right to withdraw from a distance contract does not apply to the Consumer in the case of a sales contract:
W where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs;
W where the subject of the service is an item delivered in sealed packaging, which cannot be returned after the packaging has been opened for health protection or hygiene reasons, if the packaging was opened after delivery;
W For special orders, certain return restrictions apply in accordance with § 7 of the store's terms and conditions.
§ 7. Product exchange
7.1. W If the Customer wishes to exchange a product for a different size or model, they should contact the Store at the following email address: saturaisezwroty@gmail.com
7.2. The exchange procedure involves returning the product originally purchased and placing a new order for the selected product.
7.3. W If a product is exchanged, the Store will contact the Customer to discuss any additional payment or refund of the excess amount and will inform them of the estimated processing time for the new order.
§ 8. Final provisions
8.1. The Store reserves the right to amend the Product Returns Policy. Customers will be notified of any changes in an appropriate manner, in accordance with applicable law.
8.2. W In matters not covered by this policy, the relevant provisions of applicable law shall apply, including the Consumer Rights Act and the Civil Code.