Store Terms and Conditions

Hello!

We’re glad you found your way to us while shopping.
To meet all formal requirements, we will first provide our full registration details as the Store administrator and seller:
Saturaise SP ZOO
Tax Identification Number (NIP): 1990134785
National Court Register (KRS): 0001192073
Żyrowa 47-330
Ogrodowa 9a/4
+48 451 108 247
saturaisekontakt@gmail.com

Below you will find the Terms and Conditions, which contain all the information about how to place an order and conclude a contract, details on fulfilling the contract, delivery and payment methods available in the Store, the procedure for withdrawing from a contract and the complaint-handling process.

W should you have any comments, questions or concerns, we are here to help at: saturaisekontakt@gmail.com

We wish you a pleasant shopping experience!
Saturaise Online Store Team

§ 1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

Buyer – a natural person, legal person or unincorporated entity making a payment in exchange for the goods/product purchased;

Consumer – a natural person who enters into a sales contract with the Seller that is not directly related to their business or professional activity;

Provisions concerning the Consumer also apply to a natural person who enters into a contract with the Seller directly related to their business activity, if the content of the contract indicates that it is not of a professional nature for that person, arising in particular from the subject of their business activity, as disclosed under the provisions on the Central Register and Information on Business Activity.

Terms and Conditions – this document, which governs the process of concluding and performing a contract, delivery and payment methods, as well as the procedure for withdrawing from a contract and handling complaints;

Store – the online store operating at https://saturaise.com/;

Website or Store website - the Store’s website, available at: https://saturaise.com/;

Seller -
Saturaise SP ZOO
Tax Identification Number (NIP): 1990134785
National Court Register (KRS): 0001192073
Żyrowa 47-330
Ogrodowa 9a/4
+48 451 108 247
saturaisekontakt@gmail.com

Special Orders - orders for goods specified in § 7 of these Terms and Conditions;

Footwear showing no signs of use – footwear with no visible signs of use, except those resulting from trying it on in the ordinary and normal manner, without going beyond what is necessary to establish the product’s nature, features and functioning;

Consumer Rights Act - Consumer Rights Act, Journal of Laws of 2014, item 827, consolidated text, Journal of Laws of 2020, item 287.

§ 2. Preliminary Provisions

2.1. These Terms and Conditions set out the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Buyers.

2.2. Original products from world-renowned brands that show no signs of use are sold through the Store. Their authenticity is guaranteed by the fact that each product sold comes with a Saturaise certificate of authenticity.

2.3. Through the Store, the Buyer may purchase products displayed on its website and place an order referred to in § 7. The Seller engages in retail sales while also providing electronic services to Buyers.

2.4. The subject matter of the service and its main characteristics (such as brand, color, or shoe size) are presented to the Buyer on the Store’s website, except for special orders, the subject matter of which may be specified in the details of special orders placed by the Buyer via email.

2.5. No special technical requirements, meaning a particular computer or other device used by the Buyer, need to be met to use the Store, particularly to make a purchase. The following are sufficient:
a) Internet access,
b) a standard operating system,
c) a standard web browser,
d) having an active email address.

2.6. The Buyer may not make a purchase in the Store anonymously or under a pseudonym.

2.7. When using the Store, it is prohibited to provide unlawful content, in particular by sending such content through forms available in the Store.

2.8. All product prices listed on the Store’s website are gross prices.

§ 3. Electronic Services

3.1. The Seller provides electronic services to the Buyer through the Store.

3.2. The primary electronic service provided by the Seller to the Buyer is enabling the Buyer to place an order through the Store, resulting in a sales agreement with the Seller. An order may be placed without having an account in the Store.

3.3. If the Buyer chooses to create an account in the Store, the Seller provides the Buyer with an electronic service consisting of creating and maintaining an account in the Store. The account stores the Buyer’s data and their order history. The Buyer logs in to the Account using their email address and the password they have set.

3.4. An account in the Store can be created by ticking the appropriate checkbox during the order process or by completing the standalone account registration form available on the Store’s website. The Buyer may delete their account at any time through the account management panel or by submitting an appropriate request to the Seller. However, deleting the account will not result in the deletion of information about orders placed using the account. The Seller will retain this information until the limitation period for claims arising from the agreement concluded through the Store expires, or for as long as the Store operates, unless the Buyer objects to the retention of this information earlier and the Seller has no overriding interest in retaining it.

3.5. If the Buyer chooses to subscribe to the newsletter, the Seller also provides the Buyer with an electronic service consisting of sending the Buyer emails containing information about the Seller’s new products, products, or promotions. Subscription to the newsletter is made by completing and submitting the newsletter sign-up form or by checking the appropriate checkbox during the order process. The Buyer may cancel the service at any time by clicking the unsubscribe button shown in each newsletter email or by sending a relevant request to the Seller.

3.6. Services are provided to the Buyer electronically and free of charge. Sales agreements concluded through the Store are chargeable.

3.7. W order to ensure the security of the Buyer and data transmission in connection with the use of the Store, the Seller implements technical and organizational measures appropriate to the level of risk to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining or modifying personal data.

3.8. The Seller takes steps to ensure that the Store operates correctly in all respects. The Buyer should inform the Seller of any issues or interruptions in the operation of the Store.

3.9. The Buyer may submit any complaints or comments regarding the operation of the Store by email to saturaisekontakt@gmail.com. W the complaint, the Buyer should specify the type of issue related to the operation of the Store and the date it occurred. The Seller will review all complaints regarding the operation of the Store within 30 days of receiving them and will inform the Customer of the outcome by email at the address used to submit the complaint.

§ 4. Placing an order

4.1. The Buyer may place an order as a registered customer or as a guest.

4.2. A registered Customer is a Buyer who has an account in the Store. The Buyer may create an account by checking the appropriate checkbox during the order process or by completing the separate account registration form available on the Store’s website.

4.3. If the Buyer has an account in the Store, they should log in before placing an order. They may also log in while placing an order by clicking the link provided in the displayed message.

4.4. An order is placed by completing the order form after first adding the products of interest to the Buyer to the cart. W the form, it is necessary to provide the information required to fulfill the order. At the order placement stage, the Buyer also selects the delivery method for the products ordered and the payment method for the order. Acceptance of the Terms and Conditions, which the Buyer must read beforehand, is a condition of placing an order. W if you have any questions about the Terms and Conditions, the Buyer may contact the Seller at saturaisekontakt@gmail.com

4.5. The ordering process is completed by clicking the button to complete the order. This constitutes a declaration of intent by the Buyer to enter into a sales agreement with the Seller.

4.6. If the Buyer selects online payment when placing an order, clicking the button to complete the order will redirect them to the payment gateway operated by an external provider to pay for the order. If the Buyer selects payment by bank transfer, clicking the button to complete the order will redirect them to the Store’s page with the order confirmation and payment instructions. Payment for the order must be made within 24 hours of the conclusion of the agreement. W otherwise, the agreement will not be concluded.

4.7. W the order form, the Buyer is required to provide true personal data. The Buyer is responsible for providing false personal data. The Seller reserves the right to suspend processing of the order if the Buyer has provided false information or if the information raises reasonable doubts as to its accuracy. W such a case, the Buyer will be informed by telephone or email of the Seller’s concerns. W such a situation, the Buyer has the right to clarify any circumstances related to verifying the truthfulness of the information provided within 7 days. W if the Seller does not have information enabling it to contact the Buyer, the Seller will provide any explanations after the Buyer makes contact.

4.8. The Buyer declares that all the information provided in the order form is true, while the Seller is not obliged to verify its truthfulness and accuracy, although it has the right to do so under section 7 of this paragraph.

§ 5. Delivery and payment

5.1. The available delivery methods for an order are described on the Store's website and presented to the Buyer when placing the order. The Buyer bears the delivery cost unless the Seller states otherwise on the Store's website. The Seller may decide to split an order into several separate shipments at no additional cost to the Buyer.

5.2. The available payment methods for an order are described on the Store's website and presented to the Buyer when placing the order.

5.3. Electronic payments are processed by external payment providers (including providers handling BLIK payments, bank transfers, card payments, PayPal, and Apple Pay).

5.4. W The following payment methods are available in the Store: BLIK, traditional bank transfer, transfer to a phone number, payment by card, PayPal, cash on delivery, Apple Pay.

5.5. If the Buyer requested an invoice, it will be delivered electronically to the email address provided in the order form.

5.6. Payment is deemed to have been made when it is credited to the Seller's bank account.

5.7. A refund is deemed to have been made when the Seller's bank account is debited.

5.8. If payment was made electronically, any refunds will be issued to the bank accounts linked to the electronic payment methods.

§ 6. Order fulfillment

6.1. Order fulfillment consists of assembling the ordered products, packing them for delivery, and dispatching the shipment to the address specified by the Buyer in accordance with the selected delivery method.

6.2. An order is considered fulfilled when the shipment is dispatched to the Buyer (handed over to the carrier). This is also when the item covered by the sales agreement is handed over.

6.3. The fulfillment time is stated for each individual product. Products ordered that are in stock are generally delivered within 3 to 5 days, unless the Seller has explicitly indicated a longer period in the product description, as described and applicable to made-to-order products specified in § 7 of these Terms and Conditions. W such cases, by placing the order, the Buyer agrees to the longer fulfillment time stated in the product description, which is generally 7 to 14 days, but may be extended to 30 days, provided that the Seller is able to fulfill the order at all.

6.4. If the Buyer orders products with different stated fulfillment times, the longest delivery time among all the products included in the order shall be binding on the Seller for fulfillment of the entire order, although the Seller may propose splitting the order into several separate shipments to expedite fulfillment of individual parts of the order.

§ 7. Special orders

§ 7. Special orders
7.1. The Buyer may also place special orders through the Store.
7.2. Special orders include:
a) a product sourced by the Seller as a special order for the Buyer, not belonging to the Store's regular range, provided that the Seller is able to fulfill the order;
b) a product belonging to the Store's regular range, priced at more than 1,500 zlotys and also sourced to order for the customer;
c) a product belonging to the Store's regular range, clearly marked as a special order (marked on the Store's website with the words “made to order”), available for purchase as a special order by the Buyer;
7.3. W For a special order, the price of the goods is determined individually with the Buyer. However, the previously agreed price may change due to circumstances beyond the Seller's control. W In such a situation, an updated price is agreed with the Buyer or, if the Buyer does not agree to the price change, the Seller has the right to cancel the order.
7.4. W For special orders, the Buyer's right to withdraw from the contract referred to in Chapter 4 of the Consumer Rights Act and in § 8 of these terms and conditions is excluded, since the subject of the sales contract is an item intended to meet the Consumer's individual needs (Article 38(3) of the Consumer Rights Protection Act).
7.5. Despite the lack of a right to withdraw from the contract, the Seller may, at the Buyer's request, exchange the product for one that meets the Buyer's expectations, if this is factually possible. Regardless of the foregoing, after prior agreement with the Seller, the Consumer may submit a request to the Seller to provide them with another product or products in exchange, whose price corresponds to the value of the previous special order. The Seller is not obliged to grant the request and may do so without any consequences for its rights and obligations; any granting of the request is treated as an action within the same special order.

§ 8. Consumer's right to withdraw from the contract

8.1. Subject to section 12 of this paragraph, the Consumer, in accordance with the provisions of the Consumer Rights Protection Act, has the right to withdraw from the contract without giving a reason within 14 days from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the goods purchased. W For orders delivered in two or more packages, the 14-day period begins when the last of the items ordered is taken into possession.

8.2. The Consumer may withdraw from the contract by submitting a withdrawal statement to the Seller.

8.3. The Consumer may use the model withdrawal form available on the Store’s website.

8.4. The deadline for withdrawing from the contract is met if the Consumer exercises this right before the expiry of the 14-day period specified above, no later than the 14th day.

8.5. Upon receipt of the statement referred to in section 3 of this paragraph, the Seller must promptly send the Consumer confirmation of receipt of the statement to the email address provided and, upon express request, in writing by post to the address provided.

8.6. W the event of a valid exercise of the right of withdrawal, the contract is considered not to have been concluded, which means the parties must return their respective performances.

8.7. The Consumer must return the product to the Seller or hand it over to a person authorized by the Seller to collect it without undue delay, and no later than 14 days from the day on which the Consumer withdrew from the contract, unless the Seller offered to collect the item. The deadline is met if the product is sent back before it expires.

8.8. The Consumer shall bear the direct costs of returning the item.

8.9. W the event of withdrawal from the contract, the Seller shall reimburse the Consumer for all payments received from the Consumer, including the cheapest delivery cost available in the Store (if paid by the Consumer), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the exercise of the right to withdraw from the contract. Reimbursement shall be made using the same payment methods as the Consumer used in the original transaction, unless the Consumer has expressly agreed to another solution. The Consumer shall not incur any fees in connection with the reimbursement.

8.10. If the Seller has not offered to collect the item from the Consumer, the Seller may withhold reimbursement of payments received from the Consumer until the item is returned or the Consumer provides proof of having sent it back, whichever occurs first.

8.11. Returned products must show no signs of use, and the Consumer is liable for any reduction in the product’s value resulting from using it in a way that goes beyond what is necessary to establish the product’s nature, characteristics and functioning.

8.12. The Consumer has no right to withdraw from a distance contract in the case of a Sales Agreement:
8.12.1. where the subject of the contract is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet the consumer’s individual needs;
8.12.2. where the subject of the contract is an item delivered in sealed packaging that cannot be returned after the packaging has been opened for reasons of health protection or hygiene, if the packaging was opened after delivery;
8.12.3. where the subject of the contract is goods which, after delivery, by their nature become inseparably combined with other goods;
8.12.4. where the subject of the contract is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before performance began that they would lose the right to withdraw from the contract once the Seller had completed the service;
8.12.5. The right to withdraw from the Sales Agreement applies to both the Seller and the Customer if the other party fails to perform its contractual obligation by the strictly specified deadline;
8.12.6. where the subject of the contract is products showing clear signs of use beyond normal try-on.

§ 9. Liability for defects

9.1. The Seller is obliged to deliver a defect-free product to the Buyer.

9.2. The Seller is liable to the Buyer if the product sold has a physical or legal defect (statutory warranty for defects in the item sold).

9.3. The sale to the Buyer of a product that is not brand new is not considered a legal defect if it was sold without visible signs of use and with a Saturaise certificate of authenticity.

9.4. The Seller is liable under the statutory warranty if a physical defect is discovered within 2 years of the date the item was delivered to the Buyer.

9.5. The physical defect or its cause must also have existed when the item was delivered to the Buyer. If the Buyer is a Consumer and the physical defect is discovered within 1 year of delivery, it is presumed that the physical defect or its cause existed when the item was delivered.

9.6. If a product sold has a defect, the Buyer has the right to:
a) request replacement of the product with a defect-free one,
b) request that the defect be remedied,
c) submit a statement requesting a price reduction,
d) submit a statement of withdrawal from the contract.

9.7. If the Buyer discovers a defect in a product, they should inform the Seller, specifying their claim relating to the defect or submitting a statement to that effect.

9.8. The Buyer may use the complaint form available on the Store's website.

9.9. The Buyer may contact the Seller by post or email.

9.10. The Seller will respond to a product complaint submitted by the Buyer within 14 days of receiving it, using the same means of communication through which the complaint was submitted.

9.11. Details regarding the Seller's statutory liability for defects are governed by the provisions of the Civil Code (Articles 556-576 of the Civil Code).

§ 10. Personal data and cookies

10.1. The Seller is the controller of the Buyer's personal data.

10.2. The Buyer's personal data are processed for the following purposes and on the following legal bases:
a) entering into and performing the agreement - Article 6(1)(b) GDPR,
b) fulfilling tax and accounting obligations - Article 6(1)(c) GDPR,
c) defending, pursuing, or establishing claims related to the agreement, which is a legitimate interest pursued

Here is the remaining part of the terms and conditions:

c) defending, pursuing, or establishing claims related to the agreement, which is a legitimate interest pursued by the Seller - Article 6(1)(f) GDPR,
d) identifying returning customers, which is a legitimate interest pursued by the Seller - Article 6(1)(f) GDPR,
e) handling inquiries from Buyers that have not yet led to an agreement, which is a legitimate interest pursued by the Seller - Article 6(1)(f) GDPR,
f) sending the newsletter, with prior consent - Article 6(1)(a) GDPR.

10.3. The recipients of the Buyer’s personal data are: courier companies, tax offices, the accounting firm, the law firm, the hosting provider, the invoicing system provider, the CRM system provider, and the mailing system provider.

10.4. The Buyer’s personal data is stored in the Seller’s database for as long as the business is operated, to enable identification of returning customers. The Buyer may object to this by requesting that their data be removed from the Seller’s database. If such an objection is made before the limitation period for claims under the agreement has expired, the Seller will have an overriding interest in retaining the Buyer’s data until the limitation period for claims expires. Accounting records containing the Buyer’s personal data are retained for the period required by law.

10.5. W connection with the processing of personal data, the Buyer has the right to request access to their personal data, its rectification or erasure, restriction of processing, to object to processing, to data portability, and to lodge a complaint with the President of the Personal Data Protection Office.

10.6. Providing personal data by the Buyer is voluntary, but necessary to contact the Seller, create a user account, enter into an agreement, or subscribe to the newsletter.

10.7. The Store uses cookie technology.

10.8. Details concerning personal data and cookies are described in the privacy policy available on the Store’s website under “Privacy Policy.”

§ 11. Intellectual Property Rights

11.1. The Seller hereby informs the Buyer that content available on the Store’s website and elements of physical products (e.g., graphic designs) may constitute works within the meaning of the Act of February 4, 1994 on Copyright and Related Rights, to which the Seller holds the copyright.

11.2. The Seller hereby informs the Buyer that any further distribution by the Buyer of content protected by copyright without the Seller's consent, except for use of the content within the scope of permitted personal use, constitutes an infringement of the Seller's copyright and may result in civil or criminal liability.

§ 12. Return or exchange procedure

12.1. To return or exchange a purchased product, please contact us by email at saturaisezwroty@gmail.com to report your case. Then complete and print the return form and place it in the parcel with the product being returned.

12.2. The return form will be available on the Store's website at: https://saturaise.com/pages/zwroty

12.3. Please send the parcel containing the product being returned to:
SATURAISE RETURNS
Ogrodowa 9a/4
47-330 Żyrowa
Poland
saturaisezwroty@gmail.com
+48 789141708

12.4. We accept returns only within 14 days of the product delivery date and only if the product is in its original condition. The Buyer covers the return shipping costs. Once the return has been approved, the refund will be issued within 14 business days. The refund will be issued through the payment provider or to the bank account number provided on the return form. When exchanging a product, we will contact you to discuss any additional payment or refund of the overpayment and inform you of the expected time for processing the new order.

§ 13. Out-of-court methods of handling complaints and pursuing claims

13.1. The Seller agrees to submit any disputes arising in connection with the sale of goods to mediation proceedings. The details will be determined by the parties to the dispute.

13.2. The Consumer may use out-of-court methods of handling complaints and pursuing claims. In particular, the Consumer may:
a) submitting a request to a permanent consumer arbitration court to resolve a dispute arising from the concluded sales contract,
b) submitting a request to the regional inspector of the Trade Inspection Authority to initiate mediation proceedings to reach an amicable resolution of a dispute between the Buyer and the Seller,
c) seeking assistance from a county (municipal) consumer ombudsman or a social organization whose statutory objectives include consumer protection.

13.3. The Consumer may find more detailed information on out-of-court methods of handling complaints and pursuing claims on the website: http://polubowne.uokik.gov.pl.

13.4. The Consumer may also use the ODR platform, available at: http://ec.europa.eu/consumers/odr. The platform is intended to resolve disputes between consumers and businesses seeking an out-of-court resolution of disputes concerning contractual obligations arising from an online sales contract or a contract for the provision of services.

§ 14. Terms and Conditions for the Use of Vouchers

14.1. Saturaise Vouchers (“Gift Card”) have monetary values.

14.2. Vouchers have a specified expiry date, usually 12 months from the date of receipt.

14.3. Vouchers are single-use.

14.4. Vouchers may be used in the online store at saturaise.com.

14.5. Vouchers are valid for all products.

14.6. Vouchers are generated individually, assigned to a person or promotion, and cannot be traded.

14.7. A Voucher may only be used in full. If the value of the purchases is less than the value of the Voucher, the entire value of the Voucher is considered used. If the value of the purchases is greater than the value of the Voucher, the value of the Voucher is deducted from the purchase total, and the remaining amount is payable.

14.8. Vouchers display a Voucher Code, which must be entered in the “Discount code / voucher” field in the Cart. The value of the Voucher will be automatically deducted from the order.

14.9. Voucher codes cannot be combined with discount codes or other voucher codes. A maximum of one code may be used per order.

14.10. Vouchers cannot be exchanged for cash.

14.11. The online store staff may refuse to process an order if there are doubts about the origin or authenticity of the Voucher.

14.12. The online store staff may refuse to process an order if the Voucher has been used contrary to the Terms and Conditions.

14.13. By using a Voucher during the ordering process, the user confirms that they have read the Terms and Conditions and accepted their provisions.

§ 15. Final provisions

15.1. The Seller reserves the right to introduce and withdraw offers and promotions, and to change product prices in the Store, without prejudice to rights acquired by the Buyer, including, in particular, the terms of agreements concluded before the change.

15.2. The Seller reserves the right to amend the Terms and Conditions without prejudice to rights acquired by the Buyer under agreements concluded before the amendment. Buyers with a registered user account will be notified of any changes to the Terms and Conditions by email sent to the address associated with their account. W If the Buyer does not accept the new Terms and Conditions, they may delete their user account free of charge.

15.3. Any disputes related to agreements concluded through the Store will be resolved by a Polish court of general jurisdiction competent for the place where the Seller permanently conducts business. This provision does not apply to Consumers, for whom court jurisdiction is determined according to general rules.

15.4. These Terms and Conditions take effect on 01.04.2025.